Help / FAQs

eAudio (Download)

eAudio (Listen Online)

How does the eBook Service work?
Using your Library Card and pin, a Nottinghamshire Libraries user can login into a secure eBook service and select up to 5 eBooks to download at any one time.



How do I choose an eBook to download?
  1. Logon to the Nottinghamshire Libraries eBook service using your Library Card and Pin.
  2. Select the title you wish to download by either browsing by 'Latest Arrivals' or by 'Genre', or by entering text into the search field.
  3. Select by clicking on the title.
  4. If the title is available and wish to download it, click on 'Add to basket'. (If the title is out on loan you will be able to place a reservation).
  5. This will take you to the Basket Items Screen.
  6. You will notice that the title has been reserved for 30 Minutes to give you time to consider any other titles you may wish to download, up to the maximum of 5.
  7. When you are ready, click on the 'Checkout' button. The title will then be issued to you at which point you can start the download process to your PC/MAC/Device.
  8. Depending on the eBook Reader the system will either take you to the Adobe Digital Editions download manager and then onto your Adobe Digital Editions virtual bookshelf or to the eBook Reader software where the Reader's own software will manage the download, virtual bookshelf and syncing with the Reader. (Details on this will be available with your Reader or on the eBook Readers vendor's website).

What is an Adobe ID? Why do I need one? How do I get one?
An Adobe ID is required to authenticate your eReader for use with our service. When a title is downloaded, it is locked to your Adobe ID. This prevents unauthorised sharing of our titles. All your devices must be assigned the same Adobe ID for them to be able to read your loan titles.

If you do not have an Adobe ID, please create one via the Adobe web site https://www.adobe.com/cfusion/membership/index.cfm?loc=en_us&nl=1.

What software is used to download eBooks onto my PC/MAC?
For PC/MAC users and all readers listed below, eBooks are downloaded using the standard eBook software Adobe Digital Editions.

The first time you try to download an eBook you will be prompted to download and install Adobe Digital Editions if this software is not already on your PC/MAC.

http://www.adobe.com/products/digitaleditions/

What are the minimum System Requirements?
The minimum system requirements for Adobe® Digital Editions are as follows.

PC
  • Microsoft® Windows® XP with Service Pack 2 (Service Pack 3 recommended) Windows Vista® (32-bit or 64-bit), Windows® 7 (32-bit or 64-bit)
  • Intel® Pentium® 500MHz processor
  • 128MB of RAM
  • 800x600 monitor resolution
MAC
  • Mac OS X v10.4.10 or v10.5
  • PowerPC® G4 or G5 500MHz processor
  • 128MB of RAM
INTEL
  • Mac OS X v10.4.10, v10.5 or v10.6
  • 500MHz processor
  • 128MB of RAM
BROWSER
  • Microsoft Internet Explorer 8, Mozilla Firefox 3, Google Chrome for Windows
  • Adobe Flash® Player 9 or 10
  • Apple Safari 4, Mozilla Firefox 3

These specifications are provided by Adobe. Please visit http://www.adobe.com/products/digitaleditions/ if you have any queries regarding them.

How long does the eBook stay on my PC/MAC or eBook Reader?
The eBook is for a loan period up to a maximum of 21 days at which point the eBook will expire and will no longer be readable on your PC or eBook reader. The eBook then becomes available for another user to download. We advise selecting fewer than 21 days before downloading if you wish to fully utilise your 5 loan entitlement and are likely to read the book in less than 21 days.


Can I extend the loan period?
No. If you have not finished with the eBook, you can download it again if there are no reservations attached to the eBook. If there are reservations then you will need to add your details to the reservation list and you will be notified when the eBook becomes available for you to loan.


If an eBook is being used, can I create a reservation?
Yes, the eBook service allows you to reserve an eBook which has already been downloaded. If you wish to include your email address with the reservation you will be alerted as soon as the title becomes available.


How long have I got to download the eBook when my reserved title becomes available for me to download?
We allow 3 days for the eBook to be downloaded at which point the eBook is offered to the next reservation or returns to our eBook stock to be accessed by other users.


Can I download to an Amazon Kindle Reader?
Amazon do not allow third party DRM content to be used on their eReaders. However, you can read our titles on an Amazon tablet, i.e. Kindle Fire HD. To do this, you must install the Aldiko eReader app which is not currently available directly from the Amazon app store. Therefore, you must follow Aldiko's own installation instructions on how to install the app on your device.

Aldiko Kindle Fire installation instructions


Can I download a title more than once during the loan period?
In the unlikely event of a failed download or a PC/MAC or Reader malfunction an eBook can be downloaded from the Nottinghamshire Libraries eBook service from within your login via the 'Manage Loans/Reservations' screen, for the duration of the loan period.


How do I return an eBook once I have finished reading it?
Unfortunately, it is not possible to 'return' an eBook once it is taken out on loan. Strict publishing agreements prevent us from reissuing a title before the expiration date on the downloaded book has passed. This is because we are unable to determine whether a 'returned' book still exists on any of your devices. Reissuing a title which still exists on a previous borrowers device would lead to us breaking our agreements with Publishers and could result in the Publisher removing their titles from our service.


Are all books available in eBook format?
Only a small percentage of printed physical books are available as an eBook. There are also some UK Publishers who do not allow their eBook titles to be loaned. The number of e-titles for loan is increasing all the time. Please check the Nottinghamshire Libraries eBook Service frequently for new titles added.


Which readers are compatible with your service?
We recommend that you download your titles onto your PC or MAC before transferring then to your reader.

Visit the Adobe web site for the current list of devices compatible with Adobe Digital Editions. If your device is not listed then we suggest you contact your device manufacturer to check if your eReader supports Adobe DRM titles.

A Popular eBook app for Apple iTouch, iPhone or iPad is Bluefire Reader.

For Android users we recommend using Aldiko or Bluefire.


Can I download directly to my Apple iPhone/iPad?
Although we would always recommend that you download to a PC or MAC before transfering your title to your reader, we DO however allow you to download directly to your iPhone or iPad.

In order to successfully download to your Apple device you must have the Bluefire Reader app installed. Once installed and configured with your Adobe ID you can start to download your titles by browsing this site from your Apple device.

screen shot from the iphone of the web sites download page
Step 1: 'Tap' to download
screen shot from the iphone of the BlueFire reader app launch screen
Step 2: BlueFire will launch
screen shot from the iphone of the BlueFire bookshelf
Step 3: Book shelf displayed
screen shot from the iphone of the the 'download successful' message being displayed
Step 4: After a delay, 'Download Successful' will display

Note: There will be a delay between steps 3 and 4 whilst the title downloads. BlueFire does not offer a progress bar so it may appear as if nothing is happening. This delay will vary depending on the file size of your title.



Can I download directly to my Android device?
Although we would always recommend that you download to a PC or MAC before transfering your title to your reader, we DO however allow you to download directly to your Android Device.

In order to successfully download to your Android device you must have the Aldiko or Bluefire app installed. Once installed and configured with your Adobe ID you can start to download your titles by browsing this site from your device.

Add us to Aldiko's 'My Catalogs'

You can add us as a short cut within Aldiko. Doing this will allow Aldiko to automatically handle all downloads from this site. To add us to your Aldiko App, open Aldiko and follow the guidelines below.

screen shot from an Android phone displaying the Aldiko Home page with the 'Store' icon circled
Step 1: 'Tap' 'Other catalogs'
screen shot from an Android phone displaying the Aldiko 'Other catalogs' menu options with 'My catalogs' circled
Step 2: 'Tap' 'My Catalogs'
screen shot from an Android phone displaying the Aldiko 'My Catalog' screen with the 'Add a catalog' button circled
Step 3: 'Tap' 'Add a catalog' to create a new catalog
screen shot from an Android phone displaying the 'Add a Catalog' input screen
Step 4: Enter a title i.e. Library eBooks along with our address http://nottinghamshire.libraryebooks.co.uk in the URL field. (N.B : The http:// is required to precede the our address)
screen shot from an Android phone displaying the Aldiko 'my catalogs' screen displayed which shows the newly added custom catalog
Step 5: Our eBook service is now available in 'My catalogs'

Downloading with Aldiko

The steps below walk you through downloading a title to your Android device once you have added our service to your Aldiko's 'My catalogs' area.

screen shot from an Android phone displaying the Aldiko 'my catalogs' screen displayed which shows the newly added custom catalog
Step 1: Access our service via the 'My catalogs' section of Aldiko and select your title
screen shot from an Android phone displaying our web sites download page
Step 2: 'Tap' to download
screen shot from an Android phone displaying the Aldiko downloading file progress bar
Step 3: File will begin to download
screen shot from an Android phone displaying the Aldiko adding to bookshelf progress bar
Step 4: Title will be added to your bookshelf
screen shot from an Android phone displaying the Aldiko library with the newly added title displayed
Step 5: Title becomes available to read

When I try to download my books, I either get a load of code open on my screen or I get the message 'The XML file does not appear to have any style information associated with it'. What is wrong?
screen shot from an Android phone displaying the 'The XML file does not appear to have any style information associated with it' message
Your device is attempting to open the download file with the wrong software/app. You need to open the file with the correct app for your device (instructions for downloading to PC/Mac, Apple and Android are given earlier on this page).

If you are using an Android device, the first time you attempted to open one of our download files from your browser, your device will have asked you which app to complete the action with. At this point, you should have selected your preinstalled eBook reading app i.e. VLe, Bluefire or Aldiko. If you chose an unsupported app this will lead to the XML error message always occuring. In this case, please follow the instructions below to reset your preferences.


Step 1: On your device, go to settings -> Application Manager -> All.
screen shot from an Android phone displaying the Application manager
Step 2: Scroll down until you find the application that you use to browse the internet on your device. 'Tap' the application to bring up the settings screen.
screen shot from an Android phone displaying the Applicatin settings
Step 3: In the App info screen scroll down and press clear defaults (please note this will clear all launch by default settings)
screen shot from an Android phone displaying the 'Complete action using' dialog window
Step 4: Next time you try to download an eBook it then ask you to choose your eBook app. Select your compatible app followed by tapping the 'Always' button. This will trigger the downloading of the eBook with the selected app.

Why won't your eBooks work on my reader?
Only readers that support the use of Digital Rights Management (DRM) in either ePub or PDF format can view our eBooks. We have to implement this protection method as part of our licensing agreement with publishers. Failure to use DRM would result in the titles being removed from our offering. Please check your readers guide to see whether it supports these formats or visit Adobe Digital Editions website.


The title I wish to read is listed as being out on loan. As this is not a physical book, why can't it be downloaded an infinite number of times?
The eBook library model works in the same way as the library loans model. A book, regardless of its format, can only be borrowed by one user at any one time. However, we keep a close eye on waiting lists and will try to respond to demand by purchasing additional copies wherever possible, although this can never be guaranteed because of budget restrictions.


How do I transfer my eBook to my Reader?
Please refer to your reader's user guidelines.


Can I use this service when I go on holiday abroad?
Unfortunately, we are unable to offer this service outside of the UK due to strict agreements we have in place with Publishers.


Who do I contact if there is a problem?
Please use our contact page for any queries you have regarding the usage of our web site. For any queries regarding your computer or eBook Reader, please contact your manufacturer's technical support.



eAudio (Download)

How does your eAudio download service work?
Our eAudio download service works much the same as our eBook service. The main difference is that instead of an eBook, you download an audio file to your device. Audio is not encrypted either, so you can play them on any device that supports a standard MP3 playback format.

What format are your eAudio files?
All our audio download files are in MP3 format. Most titles have multiple MP3 files and are therefore packaged in a Zip file. The audio files need to be extracted from the Zip file before they can be played.

What devices can I play your audio downloads files on?
Our audio files are in MP3 format and can therefore be played on any device that supports MP3 playback. This includes smart phones, tablets, MP3 players, PC and MAC.

I have downloaded my audio title but it is a Zip file. What should I do?
Our audio files are packaged as Zip files and the audio files must be extracted. Most operating systems these days allow you to open Zip files without the need for additional software.

Why wont my Apple device (iPad/iPhone/iPod) play your audio book's?
Our service uses MP3 files. These are compatible with Apple devices. However, as with any standard third party MP3 file. In order to play them back on your Apple device, you must first import them into your iTunes library before syncing with your device.

What happens to my audio files at the end of my loan period?
We ask that once your agreed loan period has passed that you delete your audio files from all your devices.


eAudio (Listen Online)

How does your eAudio service work?
Our eAudio service is provided by means of streaming content over the internet. Your title can be accessed at any point during the loan period via the 'Manage Loans/Reservations' section of our site.

Can I use the eAudio service on my PC/Mac?
Yes. Your eAudio content is streamed via your browser. You need to install Real Player in order to stream our service through your browser.

Can I use the eAudio service on my iPad/iPhone?
Yes. Our service integrates with your iPad/iPhone's media player to provide playback. To listen to your title, simply checkout the item and then tap 'Listen'. You will then have the option to specify a chapter to play. Once you 'tap' your required chapter, after a moment, your media player will begin to play back the audio.

Please be aware that our audio content is delivered by means of streaming data. Internet usage data charges may apply, please refer to your data providers terms and conditions.

Can I use the eAudio Service on my Android device?
Yes. Our service is compatible with Android devices. To listen to your title, simply checkout the item and then tap 'Listen'.

Depending on your device manufacturer, you may need to install a 3rd party media player to play back our content. Such compatible apps are MxPlayer, Rock Player and Mobo Player and can be downloaded via your App store.

Please be aware that our audio content is delivered by means of streaming data. Internet usage data charges may apply, please refer to your data providers terms and conditions.

I do not have a PC, Apple Device or Android. Can I still use your eAudio service?
Our eAudio service is available on any platform that supports the use of RTSP (Real-Time Streaming Protocol) streaming media type. Please consult your manufacturer or online documentation for further advice.